What to ask your mortgage broker in Australia

At a glance

  • This article provides comprehensive guidance on key questions to ask a mortgage broker in Australia, including queries about different home loan types, interest rate comparison, loan features and government incentives. The credibility and experience of the broker are also important considerations.
  • The article underscores the importance of understanding the Australian mortgage process and familiarising oneself with crucial terminologies such as Mortgage Insurance, Pre-approval Process, Comparison Rates, and Conveyancing. It advises on tailoring questions to specific personal circumstances, whether a first-time buyer, investor, or refinancer.
  • The article also emphasises understanding all mortgage fees and charges, warning homebuyers of application fees, valuation fees, settlement fees, ongoing account-keeping fees, and potential hidden costs. The article concludes by recommending detailed research and seeking clarification during the home-buying process.

Top Questions to Ask Mortgage Broker


When embarking on the journey of purchasing a home in Australia, the guidance of a mortgage broker can be invaluable. However, the benefits of their advice hinge on the quality of the questions you ask. A well-informed homebuyer is empowered to make better financial decisions, which is why it's crucial to prepare a comprehensive set of questions for your mortgage broker.

Here are some essential questions to consider:

  • What types of home loans are available, and which one best suits my needs?
  • How do fixed, variable, and split interest rates compare, and what are the current mortgage rates?
  • Can you explain the features of each loan option, such as offset accounts, redraw facilities, and repayment flexibility?
  • What is the process for obtaining loan pre-approval, and how long does it typically take?
  • Are there any government incentives or first-home buyer grants I might be eligible for?
  • What are the lender's requirements for mortgage insurance, and how much will it cost?
  • How do you get paid, and are there any lender fees or charges I should be aware of?

Understanding the Australian Mortgage Process

The Australian mortgage process can be complex, and understanding it is key to a smooth home-buying experience. The journey typically begins with loan pre-approval, where the lender provides an indication of how much you can borrow. This is followed by the property search, making an offer, and finally, loan settlement.

Key terminologies and processes you should be familiar with include:

  • Mortgage Insurance: Insurance that protects the lender in case the borrower defaults on the loan.
  • Pre-approval Process: An assessment by the lender to determine how much they are willing to lend you before you find a property.
  • Comparison Rates: A rate that includes both the interest rate and most fees and charges related to the loan, providing a truer cost of the loan.
  • Conveyancing: The legal process of transferring property ownership from the seller to the buyer.

For a more in-depth analysis of the regulatory landscape and potential pitfalls in the Australian mortgage market, you can refer to an exploratory study of regulatory failure in the sector.

Evaluating Your Mortgage Broker's Credentials

It's essential to ensure that your mortgage broker has the appropriate credentials and experience. In Australia, mortgage brokers must be licensed with the Australian Securities and Investments Commission (ASIC) or be an authorised representative of someone who is. They should also be a member of an industry body such as the Mortgage & Finance Association of Australia (MFAA) or the Finance Brokers Association of Australia (FBAA).

When evaluating your broker's credentials, consider asking:

  • Are you licensed with ASIC, and can you provide your Australian Credit Licence (ACL) number?
  • What professional associations are you a member of?
  • How long have you been working as a mortgage broker?
  • Can you provide testimonials or references from previous clients?

If you are looking for a mortgage broker, I recommend you take a look at my article on the best mortgage brokers in Sydney. My #1 suggestion is Principal Mortgages, who I have personally used for many years for all my investment properties. They have a great team of staff with decades of combined experience, and they will help you buy your dream home or refinance your existing mortgage. 


Tailoring Questions Based on Specific Homebuyer Situations

Everyone's situation is unique, and your questions should reflect your specific circumstances. Whether you're a first-time buyer, looking to refinance, or purchasing an investment property, your broker should be able to provide tailored advice.

For example:

  • First-time buyers: What steps should I take to improve my chances of loan approval?
  • Investors: How does the loan structure differ for investment properties?
  • Refinancers: What costs are involved in refinancing, and how much could I save?


Mortgage Fees and Charges

Understanding the fees and charges associated with obtaining a mortgage is crucial to avoid any surprises. These can include application fees, valuation fees, settlement fees, and ongoing account-keeping fees, among others.

When discussing fees with your broker, be sure to ask:

  • What are all the fees I will be charged throughout the loan process?
  • Are there any hidden costs or charges that have not been disclosed?
  • Is there a fee for paying off my loan early?
  • How do these fees compare to other lenders in the market?

By asking the right questions, you can ensure that you are fully informed about the costs involved and can budget accordingly.

Choosing the right mortgage broker and asking the right questions can make a significant difference in your home-buying journey. Take the time to prepare, do your research, and don't hesitate to seek clarification on any aspect of the mortgage process. Your future home depends on it.

About the author 

Harold Simmons

Harold is the founder and creator of the Asset Owners Discussion Project. He creates quality resources so investors can get access to information they wouldn't normally be able to access. He has been investing in real estate for almost three decades and is particularly experienced with mortgages and refinancing.

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